Frequently asked questions
General
-
Who can use the crowdfunding and donation platform?
Everyone! Whether you are an organization, group, team, class or individual, anyone can set up a fundraiser on the platform.
-
For which cause, goal or purpose can I start a crowdfunding fundraiser?
That's up to you! You can start a fundraiser for every conceivable goal, cause or purpose you wish. E.g., collecting money for a charity, a sports club or team, someone who needs immediate help, medical treatment, an animal or pet, a special wish or dream, etc. Crowdfunding with Steunactie is the perfect way to raise money online for any purpose or goal.
-
How do I promote my fundraiser?
The most important thing is to share your fundraiser with ‘the crowd' as much as possible. Through personal messages containing the link to your crowdfunding page (email, WhatsApp, Messenger). And by posting the campaign on social media.
Tip: Ask people not only to donate but also to share the link to your crowdfunding page onwards with thier network.
You can also contact the news media (see here for examples). They are usually very interested in publishing articles on fundraising campaigns!
And you can invite collectors who can help you ‘spread the word' with their personalised collector's fundraisingpage.
Steunactie has all kinds of handy tools and tips to make your fundraiser as successful as possible.
-
Do I have to be a charity, foundation or other non-profit organization to make use of the Steunactie?
No, everyone can use Steunactie.
-
How do I create a beautiful and effective crowdfunding campaign page?
With the 'edit fundraiser' function, it’s easy to create a good looking and effective fundraiser page in a matter of minutes. Next a strong title and a short description, you have the possibility to tell the story behind your initiative. Add a catchy header photo or image and add extra images or even a video. The platform is very user-friendly for anyone who wants to set up a crowdfunding fundraiser, even if you are not very experienced with computers. And if you need help, we are here for you. You can have your fundraiser page online within 3 minutes and can then immediately start sharing and receiving donations.
-
How and when will I receive my donations?
Add a bank account in your dashboard and link it to your fundraiser. We payout every week so that you can quickly receive the donations you have collected! Prefer to be paid in one go at the end of your fundraiser? This is also possible by linking your bank account to your fundraiser only when you would like to be paid out.
-
Will I still be paid out if I don't reach my target/goal amount?
Yes.. We always pay out weekly. Setting a target/goal amount and/or reaching a set target amount does not affect the weekly payout.
Please note that some platforms increase the commission if the target/goal amount is not reached. We don't do that at Steunactie.
-
How do we monitor the legitimacy of the fundraisers?
We only allows legitimate fundraisers to be placed on its platform. Fundraisers suspected of being illegal and/or of malicious intent will be investigated and removed if necessary. Besides monitoring this strictly ourselves, every visitor can report abuse. This way the crowd/the community also keeps a careful watch on the fundraisers. We take abuse reports seriously and investigate reported fundraisers for legitimacy. In addition, all fundraisers must comply with the conduct guidelines as stated in our terms and conditions, otherwise they will be removed.
-
In which countries can the platform be used?
The platform is currently available in the Dutch and English language and can be used worldwide.
We offer the most common international payment methods; i.e. people can donate from all over the world. Visit the following page to see the accepted payment methods.
We can also pay out donations to fundraiser organisers from all over the world.
-
How is the security of the platform ensured?
SSL: The security of the platform is guaranteed by a so-called SSL certificate. SSL literally stands for Secure Sockets Layer which means that a secure layer is placed between a server and an internet browser. With SSL, confidential data is sent encrypted so that it cannot be intercepted. A website is secured by SSL if a small lock appears before the URL in the address bar of your browser.
-
How is payment security ensured?
PSD2: The security of the payments is guaranteed because we work together with mollie, one of the best-known payment service providers (PSP) in Europe. Mollie holds a PSD2 license issued by The Dutch Central Bank. PSD2 is an abbreviation for the term Payment Services Directives 2. In addition, all payment methods comply with SCA guidelines. Learn more about PSD2 here.
-
What are the costs?
Steunactie is the most affordable crowdfunding & donation platform in the Netherlands and Belgium. Setting up and starting a Steunactie is completely free. Fees will only be charged for successful donations. No cure no pay! We do not ask for an extra contributions or tips from donors and we pay out every week. Click here for more information on our rates.
-
Which payment methods can donors use?
We offer the following payment methods to your donors:
- iDEAL (Netherlands)
- Bancontact (Belgium)
- KBC/CBC (Belgium)
- Belfius (Belgium)
- Sofort (Germany, Austria, Switserland, Italy, Spain, Poland, Netherlands, Belgium)
- Giropay (Germany)
- SEPA manual bank transfer (Europe)
- Credit Card - Mastercard, VISA, AMEX (worldwide)
- PayPal (worldwide)
For an overview, see here.
-
My question is not listed here?
If you have questions that are not asked/answered in this section, please consult our Help Centre: https://steunactie.tawk.help/en-gb
Sign in, activate and start
-
Getting started: creating a Steunactie account
In order to get started you first need to create an account with Steunactie.
Please follow these steps:
1. Click on the green 'Start your fundraiser' button at the top of the website.
2. Fill in your name and e-mail address and click on Continue. You will immediately receive a confirmation email.
3. Click on the 'Activate account' button in the e-mail.
Your Steunactie account is now activated and you can immediately start building your crowdfunding page!
-
Set up fundraiser now and start later?
Prepare your fundraising campaign in advance and only activate it when you are ready.
You can start setting up a fundraiser right away. As long as you do not activate it, the campaign is offline (but visible to you in your dashboard!). You can adjust the campaign until you are satisfied with your fundraiser page. As soon as you are ready to start, activate the fundraiser and it will be online and you can start sharing. By the way, you can still adjust the action after activation.
-
Signing up as organisation, team, or group?
To create an account you first simply register with your first and last name. One person is the campaign organisor, also for registering a organisation, team, or group.
Once you are logged in, you can enter an organisation, team, company, or another group in the dashboard of your Steunactie account and link it to your fundraiser. You can do this under the heading 'Organisation' in your dashboard.
Here you can enter the organisation's name, a description, the logo, and its social media pages
A separate text block 'Fundraiser organised for:' will appear on your crowdfunding page, containing the name, logo, description, and social media of your group, organisation or team.
Of course, you can also let your organisation, team, or group be the campaign organisor. In that case, you register with the name of your organisation, group, or team.
Please note: the Profile field is intended for the registration of persons. An organisation, group, or team must fill in its name in the fields the first name and/or surname.
Fundraiser page
-
Can I add additional images and/or a video?
Yes, you can. In your dashboard, go to Fundraisers -> Edit fundraiser. Choose the 'Images and video' tab. Here you can add extra images and/or a link to a Youtube video.
Youtube video: Note: only put the unique code after the '=' sign. What comes before it in the link has already been filled in by Steunactie.
Don't have a YouTube video but another video format? First place your video on YouTube. Then you have a YouTube link that you can place on your campaign page as described above.
-
Can I display my action in multiple languages?
Yes, you can. You can add the extended description in several languages (maximum 3) which will then appear as different tabs on your campaign page. We recommend the internet translation machine DeepL which gives very accurate translations (better than Google Translate!). This translation machine is free to use. You can find it here.
-
Where can I find a suitable header photo for my fundraiser page?
A great header photo or image is the most important visual of your action page and should convey your goal or cause in en eye blink. If you do not have a suitable photo or image yourself, you can search for a suitable image on the internet. Make sure that the image can be used freely. A good source of photos and images that you can freely use is the Unsplash website. You can search for a suitable photo via the search bar. Use English terms for the best search results. Click here for the Unsplash website. Beter to have a generic stock photo then none at all.
-
What is the minimum required size of photo(s)/images?
365px by 189px.
Payout
-
How do I receive my donations on my own bank account?
Dashboard > Bank account
Add your bank account (private or business account) in the Bank Account tab in your dashboard and link it to your fundraiser(s).
All donations - after deduction of platform and transaction fees - go directly to your Steunactie account and are immediately visible in your dashboard. Pay out of your donations takes place once a week on Tuesday. Usually the money arrives in your account the next day. The donations and fees are shown in your dashboard. Fees are automatically deducted from the donations.
For a detailed explanation on adding a bank account and payout, see our Help Center here.
Your own mollie account: business bank account holders only
For holders of a business bank account it is also possible to create your own mollie account, or to link an existing mollie account should you already have one. Business users must have a business bank account and a Chamber of Commerce number (the Netherlands) or a Enterprise number (Belgium). All donations - minus platform and transaction costs - will be credited to your business bank account without the intervention of Steunactie. You can determine the payout frequency yourself in your mollie account.
For more information on having your own mollie account, please refer to the following article in our Help Center.
-
When do my donations get paid out?
Donations are paid out weekly on Tuesdays. All donations received until Tuesday 07:30 will be processed for pay out. All donations received after Tuesday 07:30 will be paid out on Tuesday the following week.
In your dashboard under Payout you can track your payout. As soon as the payment batch is created, the status of your payment changes from Open to In Progress. The payment is made before midnight on Tuesday. As soon as the payment is made the status changes from In Progress to Paid.
Depending on your bank, the payment will be received within 1 to 3 business days later on the bank account that is linked to your fundraiser.
Please note: payment can only take place if a bank account is added and linked to your fundraiser.
-
I'd rather be paid when my fundraiser has ended instead of weekly? Is that possible?
Yes, that's possible. Simply link your bank account to your fundraiser when you want to be paid out. The payout will then take place on the first following Tuesday. As long as your bank account is not linked to your campaign, the money will accumulate in your Steunactie account.
-
Will I still be paid out if I don't reach my target amount?
Yes. We always pay out weekly. Setting a target/goal amount and/or reaching a set target amount does not affect the weekly payout.
Please note that some platforms increase thier commission if the target/goal amount is not reached. We don't do that at Steunactie.
-
I want to receive payments to a foreign bank account that is not a SEPA account. How can I get paid?
Please refer to the following article from our Help Centre for an explanation of payments to bank accounts outside the European SEPA area. The article can be found here.
Organisor
-
How do I receive my donations on my own bank account?
Dashboard > Bank account
Add your bank account (private or business account) in the Bank Account section in your dashboard and link it to your fundraiser(s).
Donors pay securely via mollie. All donations - after deduction of platform and transaction fees - go directly to your Steunactie account and are immediately visible in your dashboard. Pay out of your donations takes place once a week on Tuesday. Usually the money arrives in your account the next day. The donations and fees are shown in your dashboard. Fees are automatically deducted from the donations.
For a detailed explanation on adding a bank account and payout, see our knowledge base here.
Your own mollie account: business bank account holders only
For holders of a business bank account it is also possible to create your own mollie account, or to link an existing mollie account should you already have one. Business users must have a business bank account and a Chamber of Commerce number (the Netherlands) or a Enterprise number (Belgium). All donations - minus platform and transaction costs - will be credited to your business bank account without the intervention of Steunactie. You can determine the payout frequency yourself in your mollie account.
-
Can I delete my account?
Yes, that's possible. In your dashboard, go to Profile and choose Delete account.
Note: If you still have a balance to be paid out in your Steunactie account, your data will only be completely deleted after the next payment (Steunactie pays out weekly on Tuesday). If you have not yet added and/or linked a bank account, you cannot delete your account. You will first need to add a bank account and link it to your fundraiser. As soon as your fundraiser is linked to a bank account, you can delete your account. From that moment on you can no longer log in and your actions will be deleted. We will delete your contact details and bank accounts after all donations have been paid out.
Once deleted, accounts cannot be restored. Do you want to create and start an action again? Then you can log in again and create a new account.
-
Do I need to set an end date for my fundraiser?
No, setting an end date is not mandatory. However, we do recommend setting an end date. People are more likely to see the need/urgency to make a donation if an end date is known.
-
How do we ensure the legitimacy of the fundraisers?
We only allow legitimate actions on the platform. We are committed to ensuring that the platform remains secure and reliable. In addition to our own control, visitors may report abuse if they believe the fundraiser is fraudulent or misleading. If we can determine that there is indeed abuse, the fundraiser will be taken offline and the unpaid donations will be refunded to the donors.
-
Can I set up a fundraiser now but start/activate it at a later date?
Yes, you can immediately start setting up your fundraiser. As long as you don't activate it, the fundraiser remains offline. Once you are ready to start sharing and receive donations, activate your fundraiser.
-
Can I start my fundraiser without adding and/or linking my bank account?
Yes, It is possible to start without a bank account. You can start your action without adding and/or linking a bank account. The received donations will accumulate in your account and will only be paid out once a bank account has been added and linked. The donations received will accumulate in your account and will always be visible in your dashboard 24/7.
-
When do my donations get paid out?
Steunactie pays out weekly, every Tuesday. It usually takes 1-3 days before the money is in your account. A bank account must be added and linked to your fundraiser in order for us to pay you.
Users of their own mollie account can determine their own payment frequency.
-
Is setting a target/goal amount mandatory?
No. However, we do recommend setting a target/goal amount. People are more likely to see the need for a donation if a target/goal amount is known. If it turns out during the course of your fundraiser that your target amount is either too low of too high, you can adjust it at any time.
The status bar shows the progress of the incoming donations against your target/goal amount.
If you have not set a target/goal amount, no status bar will be shown.
-
Can I change a fundraiser if it has already started?
Yes, you can make changes to your fundraiser anytime you like.
-
I'd rather be paid when my fundraiser has ended instead of weekly? Is that possible?
Yes, that's possible. Simply link your bank account to your fundraiser when you want to be paid out. The payout will then take place on the first following Tuesday. As long as your bank account is not linked to your campaign, the money will accumulate in your Steunactie account.
-
Will I still be paid out if I don't reach my target amount?
Yes. We always pay out weekly. Setting a target/goal amount and/or reaching a set target amount does not affect the weekly payout.
Please note that some platforms increase thier commission if the target/goal amount is not reached. We don't do that at Steunactie.
-
Terminating or deactivating my fundraiser.
If you have chosen and set an end date in the settings, the fundraiser will still be shown, but people can no longer donate (the donate now button will have been deactivated).
If you have not set an end date the fundraiser will continue to be online as long as you wish. You can terminate or deactivate your fundraiser at any time.
It is the responsibility of the administrator/organisor to terminate or de-activate a fundraiser and/or delete data related to the fundraiser including any personal data. The administrator/organisor can manage this from thier personal dashboard.
The administrator/organisor has the choice to:
- to deactivate the fundraiser: (turn off the Active slider). This will take your fundraiser offline. The fundraiser will continue to exist. You do this in your dashboard under Fundraisers. Your account remains active and you can reactivate the fundraiser in the future and/or create another fundraiser. Your Steunactieaccount will continue to exist.
- stop donating but keep the fundraiser online: you can do this via the end date setting (Fundraisers -> Edit Fundraiser -> Settings -> The fundraiser has an end date). If you have entered an end date, the promotion will still be online after this end date, but the donate button will be deactivated. If you did not enter an end date when you started your promotion, but you do want to deactivate the donation function, you can still enter an end date. If the end date is in the past, you must enter this date manually. If the end date is in the future, you can click on a date in the pop-up calendar.
- to delete the fundraiser: (click on Delete fundraiser). You do this in your dashboard under Fundraisers. Your account will continue to exist. You can create another fundraiser in the future.
- delete your account: You do this in your dashboard under Profile. All data, including your profile, will then be deleted. Your Steunactie account will be deleted. You will have to register anew and create a new account if you want to start a new campaign in the future.
-
What are the costs?
Steunactie is the most affordable crowdfunding & donation platform in the Netherlands and Belgium. Why allow more fees to be withheld from your donations than necessary? Setting up and starting a Steunactie is completely free. Fees will only be charged for received donations. No cure no pay! We do not ask for an extra contributions or tips from donors and we pay out every week.
Platform fees
Steunactie charges a fee of 5% including 21% VAT (4.13% excluding VAT) on successful donations. Minimum donation is €5,-.
Transaction fees
The fixed transaction costs are €0,50 including VAT (€0.41 excluding VAT) per donation. This amount covers the costs of receiving and processing (via mollie), managing and paying out the donations on a weekly basis. By far the most used payment methods are iDEAL (the Netherlands) or Bancontact (Belgium).
Some payment methods charge additional variable transaction costs. For an overview of the payment methods and the costs click here
If you have your own mollie account (only business users) linked to your fundraiser(s), the transaction costs will be charged directly by mollie. Check here for mollie's rates.
Platform and transaction fees are deducted automatically from the amount to be paid out. You always have insight into the donations and transactions via the dashboard in your account. We do not ask for a contribution or tip from your donors!
-
What are the different payment methods?
We offer the following payment methods for your donors:
- iDEAL (Netherlands)
- Bancontact (Belgium)
- KBC/CBC (Belgium)
- Belfius (Belgium)
- Sofort (Germany, Austria, Switzerland, Italy, Spain, Poland, The Netherlands, Belgium)
- SEPA manual bank transfer (Europe)
- Credit Card - Master Card, VISA, AMEX (Worldwide)
- PayPal (Worldwide)
See here for an overview.
For most payment methods, the donation is almost immediately visible in the list of donations on the fundraising page. For a SEPA bank transfer, it usually takes a few days before the payment has reached us and is visible in the list of donations.
Do you have your own mollie account linked to your fundraiser (only for business users)? Then you can self determine which payment methods to use for your donors. Click here for the options and accompanying transaction fees.
-
Can anyone become a collector when I activate the 'Become a collector' button on my fundraiser page?
That's possible, but you can also set (in your dashboard) that collectors must first request and receive permission from the administrator/organisor. Go to Fundraisers → Edit Fundraiser → Settings
-
Can I suggest donation amounts?
Fundraisers > Edit fundraiser > Settings > Donations
Yes. In addition to the standard open donation amount whereby donors can choose thier donation amount themselves, it's also possible to add suggested donation amounts with an accompanying description. In this way donors can donate more specifically for something concrete instead of a general contribution to the entire fundraiser You can set up to 5 suggested donation amounts. You don't have to use all 5. An open donation will always be possible, where the donor determines how much he/she will donate.
You can set suggested donation amounts in your Dashboard under Fundraisers > Edit Fundraiser > Settings > Donations
-
How do I invite collectors?
This can be done from 2 different places:
- Go to your Dashboard and then to the Collectors page. Click on your fundraiser and then on the Invite Collector button.
- Go to your Dashboard and then to the Fundraisers page with an overview of your fundraisers. Click on the black Collectors button. Then click on the Invite Collector button.
-
How is the security and reliability of the Steunactie platform guaranteed?
The safety and reliability of the platform and the payments are paramount at Steunactie.
SSL: The security of the Steunactie platform is guaranteed by a SSL certificate. SSL is the abbreviation of Secure Sockets Layer which means that a secure layer is placed between a server and an internet browser. With SSL, confidential data is sent encrypted so that it cannot be intercepted. A website is secured by SSL if there is a lock symbol before the URL in the address bar.
PSD2: The security of the donations and payments are guaranteed through our cooperation with mollie, one of the most secure payment service providers (PSP) in Europe. mollie holds a PSD2 license issued by the Central Dutch Bank (De Nederlandse Bank). PSD2 is an abbreviation for Payment Services Directives 2. In addition, all payment methods comply with SCA guidelines. Learn more about PSD2.
-
Why don't I see a status bar with my action?
The status bar shows the progress of the received donations against the target amount. If you have not set a target amount, no status bar will be displayed.
To set a target amount go to Fundraisers > Edit fundraiser > Basic info tab. You can always change a target amount. Reaching or not reaching a target amount has no effect on the payout.
-
How is the security of the payments guaranteed?
Steunactie works together with mollie, one of the best-known payment service providers (PSP) in Europe. Mollie holds a PSD2 license issued by De Nederlandse Bank (The Dutch Central Bank). PSD2 is an abbreviation for Payment Services Directives 2. In addition, all payment methods comply with SCA guidelines. For more information please visit this website.
-
Why are only organizations with a KvK (Chamber of Commerce) number (NL) or Ondernemings (Enterprise) number allowed to use a direct mollie link?
This is due to legislation. Only organisations, companies or foundations that have a KvK (Chamber of Commerce) number (the Netherlands) or a Onderneminsgnummer (Belgium) and also have a business bank account can use this option.
-
Are donors thanked?
We send an automated email to donors to thank them for their donation. This is sent by Steunactie on behalf of the administrator/organisor.
The text of this email is as follows (English):
Dear <name donor>,
Thank you for your donation! Your contribution of € <donation amount> is truly appreciated.
Sincerely,
On behalf of: <name fundraiser administrator/organisor>
The text of this email is as follows (Dutch):
Beste <naam donateur>,
Dank je wel voor je donatie. We stellen je bijdrage van € <bedrag donatie> aan <titel actie> bijzonder op prijs. Daar zijn we super blij mee!
Met vriendelijke groet,
Namens: <name actie beheerder>
-
What is required to link a business bank account to my own mollie account?
For holders of a business bank account it is also possible to create your own mollie account, or to link an existing mollie account should you already have one. Business users must have a business bank account and a Chamber of Commerce number (the Netherlands) or a Enterprise number (Belgium). All donations - minus platform and transaction costs - will be credited to your business bank account without the intervention of Steunactie. You can determine the payout frequency yourself in your mollie account.
The transaction fees are charged directly by mollie and deviate from the table above. Mollie's rates are per successful transaction and exclusive of VAT. See mollie's rates
Verification process mollie
An application for a new mollie account must go through mollie's verification process. An existing mollie account can be linked immediately without verification.
When creating a new mollie account, the following information will be requested:
- Name and address details
- name stakeholder(s)
- name of company or organisation
- Chamber of Commerce number (Netherlands) or Enterprise number (Belgium)
- business bank account number
- valid proof of identity of the directors/stakeholders
- a completed UBO form
- test payment of €0.01
The verification process of a mollie account takes +/- 5 working days.
Donors
-
Are there any costs for donors?
No, there are no costs for donors. We also do not ask for a 'contribution' or 'tip' from donors (like some other platforms do).
-
What is the minimum donation amount?
€5,-.
-
What are the different payment methods?
We offer the following payment methods for your donors:
- iDEAL (Netherlands)
- Bancontact (Belgium)
- KBC/CBC (Belgium)
- Belfius (Belgium)
- Sofort (Germany, Austria, Switzerland, Italy, Spain, Poland, The Netherlands, Belgium)
- Giropay (Germany)
- Credit Card - Mastercard, VISA, AMEX (worldwide)
- PayPal (worldwide)
- SEPA manual bank transfer (Europe)
See here for an overview.
For most payment methods, the donation is almost immediately visible in the list of donations on the fundraising page. For a SEPA bank transfer, it usually takes a few days before the payment has reached us and is visible in the list of donations.
Do you have your own mollie account linked to your fundraiser (only for business users)? Then you can self determine which payment methods to use for your donors. Click here for the options and accompanying transaction fees.
-
I have made a donation via bank transfer (SEPA) but my donation is not visible in the list of donations?
Donations are added to the list as soon as payment is received by us. For most payment methods, the donation is almost immediately visible in the list of donations on the fundraiser page. For a manual SEPA bank transfer, it usually takes a few days before the payment has reached us. As soon as it has, it will be visible in the list of donations.
-
Do donors have to register?
No, donors do not need to register and can even donate anonymously if they wish. They can choose whether they want to register. The advantage of a registration is that they can also set up a fundraiser for themselves or register as a collector for an existing fundraiser.
-
Is it safe and secure to donate?
Yes. We work together with Mollie, one of the largest and best-known payment service providers in Europe. Mollie complies with all regulations and is in possession of the necessary permits. Your donation will be settled through Mollie and is safe, secure and guaranteed.
-
A donor - who has already donated - would like to change his donation to anonomous.
Please contact us and we will make sure that a donation is set to anonymous.
-
A donor has posted an unpleasant comment. Can I delete it?
In your dashboard, you can manage your donors. Go to Donations. Here you can see a list of your donors, your email address (if not donated anonymously), the amount donated, the date and the comment on the donation.
You can:
- download a list of your donors (e.g. to thank them personally),
- delete a comment (e.g. if an unpleasant comment has been posted)
-
Can contact my donors?
Yes, if a donor has not donated anonymously you can see his/her email address in the Donations section of your Dashboard.
Dashboard > Donations
In your dashboard, you can manage your donors. Go to Donations. Here you can see a list of your donors, your email address (if not donated anonymously), the amount donated, the date and the comment on the donation.
You can:
- download a list of your donors (e.g. to thank them personally),
- delete a comment (e.g. if an unpleasant comment has been posted)
Collectors
-
How do I become a collector?
You become a collector by either clicking on the ‘Become a collector’ button (if it is shown) or by receiving an invitation from the organisor. Please note that the fundraiser organisor must enable the 'Become a collector' button on his/her fundraiser page. If the organisor has not done so, this button will not be shown on the fundraiser page. You can then only become a collector by being invited by the organisor. If the 'Become a collector' button is not shown on the fundraiser page, and you would like to become a collector of a fundraiser, please send the organisor a request. You can do so by using the contact button next to the organisor name on the fundraiser page.
-
Do collectors have to register?
Yes. By registering, a collector can easily register on the fundraiser page, create a collector account and share his personalised fundraiser page with his/her own network.
-
Can I stop as a collector?
Yes, you can always stop being Collector for a fundrasier Go to your dashboard and to Fundraisers. There you will see the fundraisers(s) for which you are collecting. Below the action you will see the Stop collecting button. Click this to stop collecting. The organisor is automatically notified.
-
Do I have to transfer the donations I have collected to the organiser of the fundraiser?
No. As a collector you don't have to transfer any money. All donations collected by you go directly to the account of the action organisor. So no hassle with transferring money!
Costs
-
What are the costs?
Steunactie is the most affordable crowdfunding & donation platform in the Netherlands and Belgium. Why allow more fees to be withheld from your donations than necessary? Setting up and starting a Steunactie is completely free. Fees will only be charged for received donations. No cure no pay! We do not ask for an extra contributions or tips from donors and we pay out every week.
Platform fees
Steunactie charges a fee of 5% including 21% VAT (4.13% excluding VAT) on successful donations. Minimum donation is €5,-.
Transaction fees
The fixed transaction costs are €0,50 including VAT (€0.41 excluding VAT) per donation. This amount covers the costs of receiving and processing (via mollie), managing and paying out the donations on a weekly basis. By far the most used payment methods are iDEAL (the Netherlands) or Bancontact (Belgium).
Some payment methods charge additional variable transaction costs. For an overview of the payment methods and the costs click here
If you have your own mollie account (only business users) linked to your fundraiser(s), the transaction costs will be charged directly by mollie. Check here for mollie's rates.
Platform and transaction fees are deducted automatically from the amount to be paid out. You always have insight into the donations and transactions via the dashboard in your account. We do not ask for a contribution or tip from your donors!
-
What are the different payment methods?
We offer the following payment methods for your donors:
- iDEAL (Netherlands)
- Bancontact (Belgium)
- KBC/CBC (Belgium)
- Belfius (Belgium)
- Sofort (Germany, Austria, Switzerland, Italy, Spain, Poland, The Netherlands, Belgium)
- Giropay (Germany)
- SEPA bank transfer (Europe)
- Credit Card - Mastercard, VISA, AMEX (worldwide)
- PayPal (worldwide)
See here for an overview.
For most payment methods, the donation is almost immediately visible in the list of donations on the fundraising page. For a SEPA bank transfer, it usually takes a few days before the payment has reached us and is visible in the list of donations.
Do you have your own mollie account linked to your fundraiser (only for business users)? Then you can self determine which payment methods to use for your donors. Click here for the options and accompanying transaction fees.
Own Mollie account
-
Why are only organizations with a KvK (Chamber of Commerce) number (NL) or Ondernemings (Enterprise) number allowed to use a direct Mollie link?
This is due to legislation. Only organisations, companies or foundations that have a KvK (Chamber of Commerce) number (the Netherlands) or a Onderneminsgnummer (Belgium) and also have a business bank account can use this option.
-
How do I receive my donations on my own bank account?
Add your bank account (private or business account) in the Bank Account tab in your dashboard and link it to your fundraiser(s).
Donors pay securely via Mollie. All donations - after deduction of platform and transaction fees - go directly to your Steunactie account and are immediately visible in your dashboard. Pay out of your donations takes place once a week on Tuesday. Usually the money arrives in your account the next day. The donations and fees are shown in your dashboard. Fees are automatically deducted from the donations.
Your own Mollie account: business bank account holders only
For holders of a business bank account it is also possible to create your own Mollie account, or to link an existing Mollie account should you already have one. Business users must have a business bank account and a Chamber of Commerce number (the Netherlands) or a Enterprise number (Belgium). All donations - minus platform and transaction costs - will be credited to your business bank account without the intervention of Steunactie. You can determine the payout frequency yourself in your Mollie account.
-
What is required to link a business bank account to my own Mollie account?
For holders of a business bank account it is also possible to create your own Mollie account, or to link an existing Mollie account should you already have one. Business users must have a business bank account and a Chamber of Commerce number (the Netherlands) or a Enterprise number (Belgium). All donations - minus platform and transaction costs - will be credited to your business bank account without the intervention of Steunactie. You can determine the payout frequency yourself in your Mollie account.
The transaction fees are charged directly by Mollie and deviate from the table above. Mollie's rates are per successful transaction and exclusive of VAT. See Mollie's rates
Verification process mollie
An application for a new Mollie account must go through Mollie's verification process. An existing Mollie account can be linked immediately without verification.
When creating a new Mollie account, the following information will be requested:
- Name and address details
- name stakeholder(s)
- name of company or organisation
- Chamber of Commerce number (Netherlands) or Enterprise number (Belgium)
- business bank account number
- valid proof of identity of the directors/stakeholders
- a completed UBO form
- test payment of €0.01
The verification process of a Mollie account takes +/- 5 working days.
-
Is there VAT charged on the rates of Steunactie?
Our rates include 21% VAT. This applies to both the platform costs (5%) and the transaction costs.
If you have your own Mollie account linked to your fundraiser(s), the transaction costs will be charged directly by Mollie without intervention from Steunactie. Mollie's published rates are exclusive 21% VAT. Click here for more information on Mollie's rates.
-
Can I start my fundraiser without adding and/or linking my bank account?
Yes, you can create and activate your fundraiser and receive donations immediately without adding and/or linking a bank account. You can link a bank account at a later stage. We can only pay out if a bank account is linked. As long as this has not happened, your donations will accumulate in your account.
For users with their own Mollie account: You can start your action and create a Mollie link later. The donations that you receive - before you created your own Mollie link - will accumulate in your account. In order to pay out theses donations, you will need to add a bank account to your Steunactie account. Unfortunately, it's not possible to add these donations to your Mollie account after you have connected a Mollie account.
Taxes
-
Is my donation tax-deductible?
For more information on taxes and deductions, please consult this article in our Help Centre.
-
I have received a donation - do I need to declare it for tax purposes?
For more information on taxes, please consult our Help Center: please read the following article regarding the need to declare donations for tax purposes.
-
Is there VAT on donations?
A gift/donation is a contribution from generosity. There is no direct quid pro quo. Because you do not provide anything in return for a gift/donation/gift, you do not have to pay VAT on gifts/donations.
-
VAT on our rates?
Our rates include 21% VAT. This applies to both the platform costs (5%) and the transaction costs.
-
Can I request an attest or receipt of my donation?
You can request an official attest certificate by contacting the fundraiser organisor. You are not donating to the platform but to the fundraiser or organisor. The platform only facilitates the transaction.
You can contact the organisor by clicking on the contact button next to the organisor's name on the fundraising page.