Frequently asked questions

Om te beginnen zal je eerst een steunactie account moeten aanmaken. Dat doe je als volgt:

1. Klik op de groene 'Start jouw actie' knop bovenaan de website.

2. Vul je je naam en email adres in en klik op Verder. Je ontvangt direct een bevestigingsemail.

3. Klik op de ‘Activeer account’ knop in de email.

Je Steunactie account is nu geactiveerd en je kan meteen beginnen met het opmaken van jouw actiepagina! Na het opmaken van je actie pagina kan je deze activeren (klik op de Actief knop). Daarmee staat je actie online en kan je beginnen met delen en donaties ontvangen.

Bereid je actie alvast voor en activeer deze pas als jij er klaar voor bent.

Je kan meteen beginnen een actie op te zetten. Zolang je deze niet activeert staat de actie offline (wel voor jou zichtbaar in je dashboard!). Je kan de actie blijvend aanpassen totdat je tevreden bent met je actiepagina. Zodra je klaar bent om te starten, activeer je de actie en staat deze online en kan je beginnen met delen. Overigens kan je de actie ook na activatie nog steeds aanpassen.

Je meld je gewoon aan met je voor- en achternaam. Een persoon is de actie beheerder/ organisator van de actie.  

Als je bent aangemeld kan je in het dashboard van je Steunactie account een organisatie, team, bedrijf of andere groep invoeren en koppelen aan je actie. Dat kan onder het kopje 'Organisatie' in je dashboard. Dan komt er een blokje 'Actie georganiseerd voor:' op de actiepagina te staan met daarin de naam, logo, omschrijving en social media van jouw groep, organisatie of team. Zie de afbeelding hieronder. 

Je ook je organisatie, team of groep als de actie beheerder/organisator laten zijn. Dan meld je je aan met de organisatie, groep of team naam. Let op; je  moet in dat geval de organisatie-, groep- of teamnaam invullen in de velden voornaam en achternaam. Je kan dan een logo van de groep toevoegen als profielfoto.

Yes, you can. In your dashboard, go to Fundraisers -> Edit fundraiser. Choose the 'Images and video' tab. Here you can add extra images and/or a link to a Youtube video.

Youtube video: Note: only put the unique code after the '=' sign. What comes before it in the link has already been filled in by Steunactie.  

Don't have a YouTube video but another video format? First place your video on YouTube. Then you have a YouTube link that you can place on your campaign page as described above.   

Yes, you can. You can add the extended description in several languages (maximum 3) which will then appear as different tabs on your campaign page. We recommend the internet translation machine DeepL which gives very accurate translations (better than Google Translate!). This translation machine is free to use. You can find it here.

A great header photo or image is the most important visual of your action page and should convey your goal or cause in en eye blink. If you do not have a suitable photo or image yourself, you can search for a suitable image on the internet. Make sure that the image can be used freely. A good source of photos and images that you can freely use is the Unsplash website. You can search for a suitable photo via the search bar. Use English terms for the best search results. Click here for the Unsplash website. Beter to have a generic stock photo then none at all.

365px by 189px.

Share, share, share! Get the word out! The most important thing is to share your crowdfunding page with as many people as much as possible. Via personal messages containing the link to your crowdfunding page (email, WhatsApp, Messenger). By posting the fundraiser on social media. Don't just ask people to donate, but also to share and spread the fundraiser further. Contact the news media (take a look here for examples). The media is usually very receptive in placing fundraising campaigns! And invite collectors who can help you spread your fundraiser even further.

Also make sure that the layout of your page looks great and has all the elements to make it a professional presentation of your cause. A strong and credible presentation is important to convince donors. These are our tips to make your campaign page looks great!:

1. Header photo/image: Add a compelling header photo or image that immediately captures the essence of your cause. This is your main visual expression of your fundraiser. One image says more than a 1000 words!

2. Title: Come up with a strong catchy title for your fundraiser.

3. Short description: give a short and concise description of what it is you are raising funds for.

4. Story: tell the story behind the cause and the necessity of the fundraiser in a more detailed description. A personal story creates more involvement and willingness to donate.

5. Additional images and video: Add additional photo’s, images, graphics or even a YouTube video that can further clarify the action and make it attractive and understandable for readers.

6. Profile picture: add a profile picture of yourself. This makes your fundraiser more personal and credible. Donors like to see the face and person behind the fundraiser.

7. Organisations or groups: is the fundraiser for an organisation, group or team? For example, a club, association, school, class, team, foundation, charity, company, church, non-profit organization, etc. Add the group or organisation and link it to your fundraiser. This makes the fundraiser more credible and gives donors more understanding of where thier money will be going to.   

8. Target amount and end date: Set a target amount and an end date (not compulsory!). Fundraisers with a target amount and/or an end date receive more donations than actions without. You can change both the target amount and the end date during the course of the fundraiser.

9. News/updates: post news updates: donors are more likely to participate if they can regularly read news updates about your fundraising campaign. This creates more involvement and the chance that they will share the action with others, become a collector or even donate again.

Use the handy share buttons under the main photo on the fundraiser page. The Facebook share button is there also. Clicking on it will open the 'Share to Facebook' window. Here you can choose how and where you want to share the fundraiser page on Facebook. Don't forget to click the blue button at the bottom 'Post to Facebook'.

Do you have a Facebook business page? You can place the link to your fundraiser page in a message and then pin it to the top of your page. This way, your fundraiser will always remains at the top of your page and be visible and in the spotlight for all followers and visitors of your Facebook page. You do this by first posting the message and then clicking on the three dots at the top right and then choosing 'Pin to top of page'.

Place the link to your fundraiser page (you can add a message) in relevant Facebook groups (sometimes you must first apply for membership). E.g. if you have a fundraiser for an animal you can look up relevant Facebook groups centered around animals and post the link to your fundraiser. 

A few general Facebook groups regarding crowdfunding are:

Crowdfunding Nederland

Nederlands Donatie Platform

Nederlands Donatie Platform

Crowdfunding Acties in Nederland & België

Use the handy share buttons under the header photo/image on your fundraiser page. There you''ll find the Whatsapp button. If you click on it, you will immediately be taken to WhatsApp. You only have to choose the person or group to whom you want to send the fundraiser and click on send. Tip: first create a group on WhatsApp to whom you would like to send the link to your fundraiser. This way you can send your fundraiser to several people in one go. 

Instagram is image-based so you will need to take a screenshot of your fundraiser page and post it on your Instagram page.

If you want to add the link of your fundraiser page to the Instagram post, you have to copy the link address of your fundraiser (you can also click on the Instagram icon under the header image), go to the Instagram post you just made, click on edit and paste it in as text. Unfortunately, people cannot click on the link.

You can, however, add a clickable link to your fundraiser page in the bio. Keep it there for as long as your fundraiser is up and running. 

Tip: Make use of relevant hashtags (#). Hashtags are invaluable on Instagram. But how do you use hashtags to reach more people and create a stronger page? These should relate to the content of your post. Also look at which hashtags are trending. If your post has something to do with one of these trending hashtags, be sure to add it! Instagram allows you to add up to 30 hashtags.

Use the handy share buttons under the main header picture on your fundraiser page. There, you'll find the Twitter button. Clicking on it will take you to the Twitter share window. Then click on Tweet. Your message is sent and will appear on your Twitter page. Of course, you can also just copy-paste the link of your fundraiser page if you prefer.

Tip: Use relevant hashtags (#). Hashtags are invaluable within Twitter. Many pages have grown thanks to the correct use of hashtags. But how do you use hashtags to reach more people and create a stronger page? These should relate to the content of your message. Also, look at which hashtags are trending. If your post has something to do with one of these trending hashtags, be sure to add it! 

Use the handy share buttons which you can find under the main photo or image on the fundraiser page. There you'll find the LinkedIn button. If you click on it, you will be taken to the LinkedIn sharing pane. Here you can choose whether you want to post the fundraiser to your LinkedIn page or send it as a message. 

The QR code is a handy image in which the link to your promotion page is encrypted. Use the handy share buttons under the header photo.image on your fundraising page. There you'll find the red QR code button. If you click on it, a window will open with the QR code. You can then copy and share this. People only need to scan the QR code with their mobile phone camera and they will automatically be directed to your fundraising page.

Pinterest is a social curation website for sharing and categorizing images found online. The site is described in its own content as a visual bookmarking site. Users can browse or search for image content and can follow the boards of other users and can “like” or repin other users' pins.

Although not as important for your fundraiser as other social media platforms, Pinterest can generate awareness and help to share your fundraiser further.

And sharing on your Pinterest page is really easy. Use the handy share buttons under the main header picture on your fundraiser page. There, you'll find the Pinterest button. If you click on it, the 'Pinterest' window opens. Here you can choose on which board you would like to 'pin' your fundraising page.

Contact editors of the local and national news media. These are usually very interested in placing news regarding fundraisers. Every fundraiser has a story to tell that is newsworthy. It is often thought that 'my story is not interesting enough'. That is certainly not true. The news media is always looking for content. It's a great way to get your fundraiser in the spotlight and you will reach a much larger audience then you can by sharing with your own network. Make sure that the link to your fundraiser page is mentioned in the article to be published. Most news media have an online edition in addition to a print version. Make sure that the link is 'clickable' so that readers can reach your action page with one click on the link in the article.

You can see examples of fundraisers that have appeared in the media here.

Approaching the news media with your fundraiser is a great idea! Getting your fundraiser published in the news media (local, regional and national / print, online, radio and TV) will provide a lot of publicity and therefore more donations.

Editorial email addresses can often be found on the websites of the relevant media. Usually in the colophon or on the contact page. We also have lists of editorial contacts available. You can request these via the contact form, stating your place of residence or geographical center of your fundraiser. 

Here are some links to publishers that publish local and regional newspapers (offline and online):

Netherlands:

Most local and regional news publishers are members of the trade association NNP. On the member list page of NNP you can find the publisher that publishes titles in your place of residence and/or region. Most publishers publish multiple titles in the region. Click on the web address in the NNP member list and you will find the editorial email addresses of the relevant news publications.

Ledenlijst NNP (lokaal/regionaal)

You can also check these websites for contacts:

dpg media (Zuid - Oost - Landelijk)

NDC Media Groep (Noord - Noord Oost) 

SVJ Media (landelijk)

Belgium

Perslijst België

VRT

We won't bore you with why Facebook does this. More importantly, there is a solution. Click on the 3 dots at the top right of the message. Then click on 'Refresh attachments'. Then refresh the Facebook page in your browser.  Another way is as follows: You copy the link from your action page and paste it to the Facebook Debugger. Click on Debug and your new image will now load properly. Look here for more information.

We won't bore you with why LinkedIn does that. More importantly, here is the solution. You copy the link from your action page and paste it into the LinkedIn Post Inspector. Click on Inspect and your new image will now load properly. Look here for more information:

Een website widget is een stukje code die geplakt kan worden in ieder website of blog en die ervoor zorgt dat de donatieknop van jouw actie wordt getoond. Bezoekers van jouw website of blog kunnen dan met één klik meteen op jouw actie doneren. Er zijn 3 verschillende widgets beschikbaar: groot, middel en klein. Heb je zelf geen kennis of toegang tot de code van je website? Vraag dan de beheerder van de website of hij/zij dat voor jou kan doen.      

Add your bank account (private or business account) in the Bank Account tab in your dashboard and link it to your fundraiser(s).

Donors pay securely via mollie. All donations - after deduction of platform and transaction fees - go directly to your Steunactie account and are immediately visible in your dashboard. Pay out of your donations takes place once a week on Tuesday. Usually the money arrives in your account the next day. The donations and fees are shown in your dashboard. Fees are automatically deducted from the donations.

Your own mollie account: business bank account holders only

For holders of a business bank account it is also possible to create your own mollie account, or to link an existing mollie account should you already have one. Business users must have a business bank account and a Chamber of Commerce number (the Netherlands) or a Enterprise number (Belgium). All donations - minus platform and transaction costs - will be credited to your business bank account without the intervention of Steunactie. You can determine the payout frequency yourself in your mollie account. 

Steunactie pays out weekly, every Tuesday. It usually takes 1-3 days before the money is in your account. A bank account must be added and linked to your fundraiser in order for us to pay you.

Users of their own mollie account can determine their own payment frequency.

Yes, that's possible. Simply link your bank account to your fundraiser when you want to be paid out. The payout will then take place on the first following Tuesday. As long as your bank account is not linked to your campaign, the money will accumulate in your Steunactie account.

Yes. We always pay out weekly. Setting a target/goal amount and/or reaching a set target amount does not affect the weekly payout.

Please note that some platforms increase thier commission if the target/goal amount is not reached. We don't do that at Steunactie.

You cannot add a foreign bank account number in your dashboard that is not an IBAN number. IBAN (International Bank Account Number) is the European standard for bank accounts. If you would like to be paid out to a non-IBAN bank account, please send us an email with the title of your fundraiser, your bank account details and the name and adress of the beneficiary as it appears on the account, so we can transfer the amount manually. 

Because transferring money to foreign, non-IBAN bank accounts involves some extra costs, we recommend that you transfer your donations in one go after your fundraiser has ended. ING is our house bank; for the transfer costs  you can consult the this page. We transfer money based on BEN: the beneficiary pays all costs.

Add your bank account (private or business account) in the Bank Account tab in your dashboard and link it to your fundraiser(s).

Donors pay securely via mollie. All donations - after deduction of platform and transaction fees - go directly to your Steunactie account and are immediately visible in your dashboard. Pay out of your donations takes place once a week on Tuesday. Usually the money arrives in your account the next day. The donations and fees are shown in your dashboard. Fees are automatically deducted from the donations.

Your own mollie account: business bank account holders only

For holders of a business bank account it is also possible to create your own mollie account, or to link an existing mollie account should you already have one. Business users must have a business bank account and a Chamber of Commerce number (the Netherlands) or a Enterprise number (Belgium). All donations - minus platform and transaction costs - will be credited to your business bank account without the intervention of Steunactie. You can determine the payout frequency yourself in your mollie account. 

Yes, that's possible. In your dashboard, go to Profile and choose Delete account.

Note: If you still have a balance to be paid out in your Steunactie account, your data will only be completely deleted after the next payment (Steunactie pays out weekly on Tuesday). If you have not yet added and/or linked a bank account, you cannot delete your account. You will first need to add a bank account and link it to your fundraiser. As soon as your fundraiser is linked to a bank account, you can delete your account. From that moment on you can no longer log in and your actions will be deleted. We will delete your contact details and bank accounts after all donations have been paid out.

Eenmaal verwijderde accounts kunnen niet meer worden hersteld. Wil je opnieuw een actie aanmaken en starten? Dan kan je je opnieuw aanmelden en een nieuwe account aanmaken.

No, setting an end date is not mandatory. However, we do recommend setting an end date. People are more likely to see the need/urgency to make a donation if an end date is known.

Steunactie only allows legitimate actions on it’s platform. We are committed to ensuring that the platform remains secure and reliable. In addition to our own control, visitors may report abuse if they believe the fundraiser is fraudulent or misleading. If we can determine that there is indeed abuse, the fundraiser will be taken offline and the unpaid donations will be refunded to the donors.

Yes, you can immediately start setting up your fundraiser. As long as you don't activate it, the fundraiser remains offline. Once you are ready to start sharing and receive donations, activate your fundraiser.

Yes, you can create and activate your fundraiser and receive donations immediately without adding and/or linking a bank account. You can link a bank account at a later stage. We can only pay out if a bank account is linked. As long as this has not happened, your donations will accumulate in your Steunactie account.

For users with their own mollie account: You can start your action and create a mollie link later. The donations that you receive - before you created your own mollie link - will accumulate in your Steunactie account. In order to pay out theses donations, you will need to add a bank account to your Steunactie account. Unfortunately, it's not possible to add these donations to your mollie account after you have connected a mollie account.

Steunactie pays out weekly, every Tuesday. It usually takes 1-3 days before the money is in your account. A bank account must be added and linked to your fundraiser in order for us to pay you.

Users of their own mollie account can determine their own payment frequency.

No. However, we do recommend setting a target/goal amount. People are more likely to see the need for a donation if a target/goal amount is known. If it turns out during the course of your fundraiser that your target amount is either too low of too high, you can adjust it at any time.

The status bar shows the progress of the incoming donations against your target/goal amount.

If you have not set a target/goal amount, no status bar will be shown.

Yes, you can make changes to your fundraiser anytime you like. 

Yes, that's possible. Simply link your bank account to your fundraiser when you want to be paid out. The payout will then take place on the first following Tuesday. As long as your bank account is not linked to your campaign, the money will accumulate in your Steunactie account.

Yes. We always pay out weekly. Setting a target/goal amount and/or reaching a set target amount does not affect the weekly payout.

Please note that some platforms increase thier commission if the target/goal amount is not reached. We don't do that at Steunactie.

If you have chosen and set an end date in the settings, the fundraiser will still be shown, but people can no longer donate (the donate now button will have been deactivated).

If you have not set an end date the fundraiser will continue to ‘live’ as long as you wish. You can terminate or deactivate your fundraiser at any time.

It is the responsibility of the administrator/organisor to terminate or de-activate a fundraiser and/or delete data related to the fundraiser including any personal data. The administrator/organisor can manage this from thier personal dashboard.

The administrator/organisor has the choice to:

• to deactivate the fundraiser: (turn off the Active slider). This will take your fundraiser offline. The fundraiser will continue to exist. You do this in your dashboard under Fundraisers. Your account remains active and you can reactivate the fundraiser in the future and/or create another fundraiser. Your Steunactieaccount will continue to exist.
• stop donating but keep the fundraiser online: you can do this via the end date setting (Fundraisers -> Edit Fundraiser -> Settings -> The fundraiser has an end date). If you have entered an end date, the promotion will still be online after this end date, but the donate button will be deactivated. If you did not enter an end date when you started your promotion, but you do want to deactivate the donation function, you can still enter an end date. If the end date is in the past, you must enter this date manually. If the end date is in the future, you can click on a date in the pop-up calendar.
• to delete the fundraiser: (click on Delete fundraiser). You do this in your dashboard under Fundraisers. Your Steunactie account will continue to exist. You can create another fundraiser in the future.
• delete your account: You do this in your dashboard under Profile. All data, including your profile, will then be deleted. Your Steunactie account will be deleted. You will have to register anew and create a new Steunactie account if you want to start a new campaign in the future.

Yes, you can terminate or deactivate your fundraiser at any time.

It is the responsibility of the administrator/organisor to terminate or de-activate a fundraiser and/or delete data related to the fundraiser including any personal data. The administrator/organisor can manage this from thier personal dashboard.

The administrator/organisor has the choice to:

• to deactivate the fundraiser: (turn off the Active slider). This will take your fundraiser offline. The fundraiser will continue to exist. You do this in your dashboard under Fundraisers. Your account remains active and you can reactivate the fundraiser in the future and/or create another fundraiser. Your Steunactieaccount will continue to exist.
• stop donating but keep the fundraiser online: you can do this via the end date setting (Fundraisers -> Edit Fundraiser -> Settings -> The fundraiser has an end date). If you have entered an end date, the promotion will still be online after this end date, but the donate button will be deactivated. If you did not enter an end date when you started your promotion, but you do want to deactivate the donation function, you can still enter an end date. If the end date is in the past, you must enter this date manually. If the end date is in the future, you can click on a date in the pop-up calendar.
• to delete the fundraiser: (click on Delete fundraiser). You do this in your dashboard under Fundraisers. Your Steunactie account will continue to exist. You can create another fundraiser in the future.
• delete your account: You do this in your dashboard under Profile. All data, including your profile, will then be deleted. Your Steunactie account will be deleted. You will have to register anew and create a new Steunactie account if you want to start a new campaign in the future.

Yes, that's possible. Go to your dashboard and choose Fundraisers. On this page you will find an overview of your actions. Choose Delete Fundraiser.

Steunactie is the most affordable crowdfunding & donation platform in the Netherlands and Belgium. Why allow more fees to be withheld from your donations than necessary? Setting up and starting a Steunactie is completely free. Fees will only be charged for received donations. No cure no pay! We do not ask for an extra contributions or tips from donors and we pay out every week.

Platform fees

Steunactie charges a fee of 5% including 21% VAT (4.13% excluding VAT) on successful donations. Minimum donation is €5,-.

Transaction fees

The fixed transaction costs are €0,50 including VAT (€0.41 excluding VAT) per donation. This amount covers the costs of receiving and processing (via mollie), managing and paying out the donations on a weekly basis. By far the most used payment methods are iDEAL (the Netherlands) or Bancontact (Belgium).

Some payment methods charge additional variable transaction costs. For an overview of the payment methods and the costs click here

If you have your own mollie account (only business users) linked to your fundraiser(s), the transaction costs will be charged directly by mollie. Check here for mollie's rates. 

Platform and transaction fees are deducted automatically from the amount to be paid out. You always have insight into the donations and transactions via the dashboard in your account. We do not ask for a contribution or tip from your donors!

We offer the following payment methods for your donors:

• iDEAL (Netherlands)
• Bancontact (Belgium)
• KBC/CBC (Belgium)
• Belfius (Belgium)
• Sofort (Germany, Austria, Switzerland, Italy, Spain, Poland, The Netherlands, Belgum)
• PayPal (Worldwide)
• SEPA manual bank transfer (Europe)

See here for an overview. 

For most payment methods, the donation is almost immediately visible in the list of donations on the fundraising page. For a SEPA bank transfer, it usually takes a few days before the payment has reached us and is visible in the list of donations.

Do you have your own mollie account linked to your fundraiser (only for business users)? Then you can self determine which payment methods to use for your donors. Click here for the options and accompanying transaction fees.

That's possible, but you can also set (in your dashboard) that collectors must first request and receive permission from the administrator/organisor. Go to Fundraisers → Edit Fundraiser → Settings

Yes. In addition to the standard open donation amount whereby donors can choose thier donation amount themselves, it's also possible to add suggested donation amounts with an accompanying description. In this way donors can donate more specifically for something concrete instead of a general contribution to the entire fundraiser You can set up to 5 suggested donation amounts. You don't have to use all 5. An open donation will always be possible, where the donor determines how much he/she will donate. You can set suggested donation amounts in your Dashboard under Fundraisers → Financial

This can be done from 2 different places:

1. Go to your Dashboard and then to the Collectors page. Click on your fundraiser and then on the Invite Collector button.
2. Go to your Dashboard and then to the Fundraisers page with an overview of your fundraisers. Click on the black Collectors button. Then click on the Invite Collector button.

The safety and reliability of the platform and the payments are paramount at Steunactie.

SSL: The security of the Steunactie platform is guaranteed by a SSL certificate. SSL is the abbreviation of Secure Sockets Layer which means that a secure layer is placed between a server and an internet browser. With SSL, confidential data is sent encrypted so that it cannot be intercepted. A website is secured by SSL if there is a lock symbol before the URL in the address bar.

PSD2: The security of the donations and payments are guaranteed through our cooperation with mollie, one of the most secure payment service providers (PSP) in Europe. mollie holds a PSD2 license issued by the Central Dutch Bank (De Nederlandse Bank). PSD2 is an abbreviation for Payment Services Directives 2. In addition, all payment methods comply with SCA guidelines. Learn more about PSD2.

The status bar shows the progress of the received donations against the target amount. If you have not set a target amount, no status bar will be displayed.

To set a target amount go to Fundraisers > Edit fundraiser > Basic info tab. You can always change a target amount. Reaching or not reaching a target amount has no effect on the payout. 

Steunactie works together with mollie, one of the best-known payment service providers (PSP) in Europe. Mollie holds a PSD2 license issued by De Nederlandse Bank (The Dutch Central Bank). PSD2 is an abbreviation for Payment Services Directives 2. In addition, all payment methods comply with SCA guidelines. For more information please visit this website.

This is due to legislation. Only organisations, companies or foundations that have a KvK (Chamber of Commerce) number (the Netherlands) or a Onderneminsgnummer (Belgium) and also have a business bank account can use this option.

We send an automated email to donors to thank them for their donation. This is sent by Steunactie on behalf of the administrator/organisor.

The text of this email is as follows (English):

Dear <name donor>,

Thank you for your donation! Your contribution of € <donation amount> is truly appreciated.

Sincerely,

Steunactie

On behalf of: <name fundraiser administrator/organisor>

The text of this email is as follows (Dutch):

Beste <naam donateur>,

Dank je wel voor je donatie. We stellen je bijdrage van € <bedrag donatie> aan <titel actie> bijzonder op prijs. Daar zijn we super blij mee! 

Met vriendelijke groet,

Steunactie

Namens: <name actie beheerder>  

For holders of a business bank account it is also possible to create your own mollie account, or to link an existing mollie account should you already have one. Business users must have a business bank account and a Chamber of Commerce number (the Netherlands) or a Enterprise number (Belgium). All donations - minus platform and transaction costs - will be credited to your business bank account without the intervention of Steunactie. You can determine the payout frequency yourself in your mollie account. 

The transaction fees are charged directly by mollie and deviate from the table above. Mollie's rates are per successful transaction and exclusive of VAT. See mollie's rates

Verification process mollie

An application for a new mollie account must go through mollie's verification process. An existing mollie account can be linked immediately without verification.

When creating a new mollie account, the following information will be requested:

• Name and address details
• name stakeholder(s)
• name of company or organisation
• Chamber of Commerce number (Netherlands) or Enterprise number (Belgium)
• business bank account number
• valid proof of identity of the directors/stakeholders
• a completed UBO form
• test payment of €0.01

The verification process of a mollie account takes +/- 5 working days.

No, there are no costs for donors. We also do not ask for a 'contribution' or 'tip' from donors (like some other platforms do).

€5,-. 

We offer the following payment methods for your donors:

• iDEAL (Netherlands)
• Bancontact (Belgium)
• KBC/CBC (Belgium)
• Belfius (Belgium)
• Sofort (Germany, Austria, Switzerland, Italy, Spain, Poland, The Netherlands, Belgium)
• PayPal (Worldwide)
• Credit Card: Mastercard, VISA, Amercan Express (Worldwide)
• SEPA manual bank transfer (Europe)

See here for an overview. 

For most payment methods, the donation is almost immediately visible in the list of donations on the fundraising page. For a SEPA bank transfer, it usually takes a few days before the payment has reached us and is visible in the list of donations.

Do you have your own mollie account linked to your fundraiser (only for business users)? Then you can self determine which payment methods to use for your donors. Click here for the options and accompanying transaction fees.

Donations are added to the list as soon as payment is received by us. For most payment methods, the donation is almost immediately visible in the list of donations on the fundraiser page. For a manual SEPA bank transfer, it usually takes a few days before the payment has reached us. As soon as it has, it will be visible in the list of donations.

No, donors do not need to register and can even donate anonymously if they wish. They can choose whether they want to register. The advantage of a registration is that they can also set up a fundraiser for themselves or register as a collector for an existing fundraiser.

Yes. We work together with mollie, one of the largest and best-known payment service providers in Europe. Mollie complies with all regulations and is in possession of the necessary permits. Your donation will be settled through mollie and is safe, secure and guaranteed.

Dashboard > Donaties 

In je dashboard kan je jouw donateurs beheren. Ga naar Donaties. Hier zie en lijst met o.a. je donateurs, email adres (indien niet anoniem gedoneerd), het gedoneerd bedrag, datum en opmerking bij de donatie. 

Je kan hier: 

1)een lijst downloaden van je donateurs (om ze bijv. persoonlijk te bedanken), 

2)een opmerking verwijderen (bijv. indien er een vervelende opmerking is geplaatst)

3)een donateur die met naam heeft gedoneerd op anoniem zetten (bijv. op zijn/haar verzoek).

Dashboard > Donaties 

In je dashboard kan je jouw donateurs beheren. Ga naar Donaties. Hier zie en lijst met o.a. je donateurs, email adres (indien niet anoniem gedoneerd), het gedoneerd bedrag, datum en opmerking bij de donatie. 

Je kan hier: 

1)een lijst downloaden van je donateurs (om ze bijv. persoonlijk te bedanken), 

2)een opmerking verwijderen (bijv. indien er een vervelende opmerking is geplaatst)

3)een donateur die met naam heeft gedoneerd op anoniem zetten (bijv. op zijn/haar verzoek).

Ja, indien een donateur niet anoniem heeft gedoneerd kan je zijn/haar email adres zien in de Donaties gedeelte van je Dashboard. 

In je dashboard kan je jouw donateurs beheren. Ga naar Donaties. 

Hier zie en lijst met o.a. je donateurs, email adres (indien niet anoniem gedoneerd), het gedoneerd bedrag, datum en opmerking bij de donatie. 

Je kan hier: 

1)een lijst downloaden van je donateurs (om ze bijv. persoonlijk te bedanken) 

2)een opmerking verwijderen (bijv. indien er een vervelende opmerking is geplaatst)

3)een donateur die met naam heeft gedoneerd op anoniem zetten (bijv. op zijn/haar verzoek)

You become a collector by either clicking on the ‘Become a collector’ button (if it is shown) or by receiving an invitation from the administrator/organisor. Please note that the fundraiser administrator/organisor must enable the 'Become a collector' button on his/her fundraiser page. If the administrator/organisor has not done so, this button will not be shown on the fundraiser page. You can then only become a collector by being invited by the administrator/organisor. If the 'Become a collector' button is not shown on the fundraiser page, and you would like to become a collector of a fundraiser, please send the administrator/organisor a request. You can do so by using the contact button next to the administrator/organisor name on the fundraiser page.

Yes. By registering, a collector can easily register on the fundraiser page, create a collector account and share his personalised fundraiser page with his/her own network.

Yes, you can always stop being Collector for a fundrasier Go to your dashboard and to Fundraisers. There you will see the fundraisers(s) for which you are collecting. Below the action you will see the Stop collecting button. Click this to stop collecting. The administrator/organiser is automatically notified.

No. As a collector you don't have to transfer any money. All donations collected by you go directly to the account of the action administrator/organisor. So no hassle with transferring money!

Steunactie is the most affordable crowdfunding & donation platform in the Netherlands and Belgium. Why allow more fees to be withheld from your donations than necessary? Setting up and starting a Steunactie is completely free. Fees will only be charged for received donations. No cure no pay! We do not ask for an extra contributions or tips from donors and we pay out every week.

Platform fees

Steunactie charges a fee of 5% including 21% VAT (4.13% excluding VAT) on successful donations. Minimum donation is €5,-.

Transaction fees

The fixed transaction costs are €0,50 including VAT (€0.41 excluding VAT) per donation. This amount covers the costs of receiving and processing (via mollie), managing and paying out the donations on a weekly basis. By far the most used payment methods are iDEAL (the Netherlands) or Bancontact (Belgium).

Some payment methods charge additional variable transaction costs. For an overview of the payment methods and the costs click here

If you have your own mollie account (only business users) linked to your fundraiser(s), the transaction costs will be charged directly by mollie. Check here for mollie's rates. 

Platform and transaction fees are deducted automatically from the amount to be paid out. You always have insight into the donations and transactions via the dashboard in your account. We do not ask for a contribution or tip from your donors!

We offer the following payment methods for your donors:

• iDEAL (Netherlands)
• Bancontact (Belgium)
• KBC/CBC (Belgium)
• Belfius (Belgium)
• Sofort (Germany, Austria, Switzerland, Italy, Spain, Poland, The Netherlands, Belgum)
• PayPal (Worldwide)
• Credit Card: Mastercard, VISA, Amercan Express (Worldwide)
• SEPA bank transfer (Europe)

See here for an overview. 

For most payment methods, the donation is almost immediately visible in the list of donations on the fundraising page. For a SEPA bank transfer, it usually takes a few days before the payment has reached us and is visible in the list of donations.

Do you have your own mollie account linked to your fundraiser (only for business users)? Then you can self determine which payment methods to use for your donors. Click here for the options and accompanying transaction fees.

Yes. In addition to the standard open donation amount whereby donors can choose thier own donation amount, it's also possible to add suggested donation amounts with an accompanying description. By setting suggested donation amounts, donors can donate more specifically for something concrete instead of a general contribution to the entire fundraiser. You can set up to 5 suggestion donation amounts. You don't have to use all 5. The open donation option will always remain possible, where the donor self determines how much he/she will donate.

The security of the payments is guaranteed by the fact that we work together with mollie, one of the best-known payment service providers (PSP) in Europe. Mollie holds a PSD2 license issued by De Nederlandse Bank (Dutch Central Bank). PSD2 is an abbreviation for Payment Services Directives 2. In addition to this, all payment methods comply with SCA guidelines. For more information please click here.  

You can add your bank account number in the Bank accounts tab in your dashboard and link it to your fundraiser.

Donors pay securely via mollie. All donations - after deduction of platform and transaction fees - go directly to your Steunactie account and are immediately visible in your dashboard. Pay out of the donations takes place once a week on Tuesday. It usually takes 1-3 days before the money arrives in your account depending on which bank you use.

It is also possible for business bank account holders to create their own mollie account or to link an existing mollie account to thier fundraiser. Business users must have a business bank account and a Chamber of Commerce number (the Netherlands) or a Enterprise number (Belgium).

All donations - minus platform and transaction fees - are credited to your business bank account from your own mollie account without the intervention of Steunactie. You can self determine the payout frequency in your mollie account.

Steunactie pays out weekly, every Tuesday. It usually takes 1-3 days before the money is in your account. A bank account must be added and linked to your fundraiser in order for us to pay you.

Users of their own mollie account can determine their own payment frequency.

Yes. We always pay out weekly. Setting a target/goal amount and/or reaching a set target amount does not affect the weekly payout.

Please note that some platforms increase thier commission if the target/goal amount is not reached. We don't do that at Steunactie.

You cannot add a foreign bank account number in your dashboard that is not an IBAN number. IBAN (International Bank Account Number) is the European standard for bank accounts. If you would like to be paid out to a non-IBAN bank account, please send us an email with the title of your fundraiser, your bank account details and the name and adress of the beneficiary as it appears on the account, so we can transfer the amount manually. 

Because transferring money to foreign, non-IBAN bank accounts involves some extra costs, we recommend that you transfer your donations in one go after your fundraiser has ended. ING is our house bank; for the transfer costs  you can consult the this page. We transfer money based on BEN: the beneficiary pays all costs.

This is due to legislation. Only organisations, companies or foundations that have a KvK (Chamber of Commerce) number (the Netherlands) or a Onderneminsgnummer (Belgium) and also have a business bank account can use this option.

Add your bank account (private or business account) in the Bank Account tab in your dashboard and link it to your fundraiser(s).

Donors pay securely via mollie. All donations - after deduction of platform and transaction fees - go directly to your Steunactie account and are immediately visible in your dashboard. Pay out of your donations takes place once a week on Tuesday. Usually the money arrives in your account the next day. The donations and fees are shown in your dashboard. Fees are automatically deducted from the donations.

Your own mollie account: business bank account holders only

For holders of a business bank account it is also possible to create your own mollie account, or to link an existing mollie account should you already have one. Business users must have a business bank account and a Chamber of Commerce number (the Netherlands) or a Enterprise number (Belgium). All donations - minus platform and transaction costs - will be credited to your business bank account without the intervention of Steunactie. You can determine the payout frequency yourself in your mollie account. 

For holders of a business bank account it is also possible to create your own mollie account, or to link an existing mollie account should you already have one. Business users must have a business bank account and a Chamber of Commerce number (the Netherlands) or a Enterprise number (Belgium). All donations - minus platform and transaction costs - will be credited to your business bank account without the intervention of Steunactie. You can determine the payout frequency yourself in your mollie account. 

The transaction fees are charged directly by mollie and deviate from the table above. Mollie's rates are per successful transaction and exclusive of VAT. See mollie's rates

Verification process mollie

An application for a new mollie account must go through mollie's verification process. An existing mollie account can be linked immediately without verification.

When creating a new mollie account, the following information will be requested:

• Name and address details
• name stakeholder(s)
• name of company or organisation
• Chamber of Commerce number (Netherlands) or Enterprise number (Belgium)
• business bank account number
• valid proof of identity of the directors/stakeholders
• a completed UBO form
• test payment of €0.01

The verification process of a mollie account takes +/- 5 working days.

Our rates include 21% VAT. This applies to both the platform costs (5%) and the transaction costs.

If you have your own mollie account linked to your fundraiser(s), the transaction costs will be charged directly by mollie without intervention from Steunactie. Mollie's published rates are exclusive 21% VAT. Click here for more information on mollie's rates.

Yes, you can create and activate your fundraiser and receive donations immediately without adding and/or linking a bank account. You can link a bank account at a later stage. We can only pay out if a bank account is linked. As long as this has not happened, your donations will accumulate in your Steunactie account.

For users with their own mollie account: You can start your action and create a mollie link later. The donations that you receive - before you created your own mollie link - will accumulate in your Steunactie account. In order to pay out theses donations, you will need to add a bank account to your Steunactie account. Unfortunately, it's not possible to add these donations to your mollie account after you have connected a mollie account.

Netherlands

You can deduct a gift to an ANBI (public benefit institution) in your Dutch income tax return. Please check beforehand whether the institution has the ANBI status. This is possible with the 'Programma ANBI' which can be found on this website of the Dutch tax authorities. For more information, please visit Belastingdienst Gift Deduction.

Belgium

If certain conditions are met, 60% of the donated amount can be claimed as a tax reduction by the donor. For more information, please visit to the website of the Federal Public Service Finance - Gifts

Attest: you can request an official attest by contacting the administrator/organisor of the fundraiser. As you are not donating to Steunactie but to the receiving fundraiser, they should give you the attest. Steunactie only facilitates the transaction. For more information, please visit this website Federal Public Service Finance - Attest

The Netherlands

Then you may only deduct periodic gifts in your income tax return. A periodic gift? What is that? Your gift is a periodic gift if you meet these 3 conditions:

• You give the same amount to the same association every year. You can decide for yourself whether you pay your annual gift in one lump sum or in several instalments.
• You pay the amount 5 years in a row. Longer is also allowed.
• You have determined when your annual gift will stop. For example after 5 years or if you die. You must meet a number of conditions to be allowed to deduct the periodic gift.

Check the website of the Dutch tax authorities for futher information: Belastingdienst Gift Aftrekken.

Belgium

If certain conditions are met, 60% of the donated amount can be claimed as a tax reduction by the donor. For more information visit the website of the Belgium tax authorities: Federale Overheidsdienst Financiën - Giften 

Attest: you can request an official attest by contacting the Organiser/Administrator of the fundraiser. When you donate, you do not donate to Steunactie but to the cause, charity, institution and/or the Organiser/Administrator . Steunactie only facilitates the transaction. For more info please visit Federale Overheidsdienst Financiën - Attest

The Netherlands

Anyone may receive a donation/gift without having to submit a statement/declaration thereof to the tax authorities, provided the donation amount does not exceed € 2.274 (this is the amount for 2022 - € 3.244 in 2021). This amount applies per donor per year! This means that you can receive up to a maximum of € 2.274 per year per donor. Please visit: Belastingdienst Schenkbelasting for more information.

Belgium

An indirect donation by bank transfer is a purely banking transaction in which the donor transfers money from his bank account directly to the beneficiary's bank account. There is no registration obligation for donations made by bank transfer and therefore no gift tax has to be paid.

Please visit: Federale Overheidsdienst Financien for more information.

A gift/donation is a contribution from generosity. There is no direct quid pro quo. Because you do not provide anything in return for a gift/donation/gift, you do not have to pay VAT on gifts/donations.

Our rates include 21% VAT. This applies to both the platform costs (5%) and the transaction costs.

If you have your own mollie account linked to your fundraiser(s), the transaction costs will be charged directly by mollie without intervention from Steunactie. Mollie's published rates are exclusive 21% VAT. Click here for further information on mollie's rates.

You can request an official attest certificate by contacting the fundraiser organisor. You are not donating to Steunactie but to the fundraiser. Steunactie only facilitates the transaction. For more info: https://financien.belgium.be/nl/vzws/giften/attesten

You can contact the organisor/adminstrator by clicking on the contact button next to the organisor/adminstrator's name on the fundraising page.